Privacy Policy

Recreative Global FZE LLC ("Recreative Global", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines what information we collect, how we use it, the safeguards we apply, and the rights you have when interacting with our website, our services, and our team.

By accessing our website at recreativeglobal.com or engaging any of our travel, transport, or concierge services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information that helps us deliver seamless travel and concierge experiences. The categories of information we may collect include:

Information you provide directly

• Full name, date of birth, and nationality
• Passport details, visa information, and Emirates ID (where required for visa or booking purposes)
• Contact details, including email address, phone number, and residential address
• Payment information, including card details processed through secure third-party gateways
• Travel preferences, dietary requirements, accessibility needs, and special requests
• Communications you send us through email, WhatsApp, contact forms, or telephone

Information collected automatically

• Device information such as IP address, browser type, operating system, and language preferences
• Usage data including pages visited, time spent, click paths, and referring URLs
• Location data, where you have granted permission, to suggest nearby services

Information from third parties

• Booking partners, hotels, airlines, transport providers, and tour operators
• Payment processors for transaction verification
• Marketing partners and analytics services that help us improve our offering

2. How We Use Your Information

Your information enables us to deliver the personalised, high-quality service you expect from Recreative Global. We use it to:

• Process and confirm your bookings, transfers, tours, and visa applications
• Communicate with you about your reservations, itineraries, and account
• Provide 24/7 customer support and respond to your enquiries
• Personalise recommendations and tailor offers to your preferences
• Process payments and prevent fraudulent transactions
• Comply with legal obligations under UAE law and other applicable regulations
• Improve our website performance, content, and overall service quality
• Send marketing communications, where you have given your consent, with the option to unsubscribe at any time

3. When We Share Your Information

We do not sell your personal information. We share it only with trusted parties who help us deliver our services, and only to the extent necessary. These include:

• Service partners: Hotels, airlines, transport providers, attraction operators, and tour partners required to fulfil your booking
• Government authorities: Immigration, visa, and regulatory bodies in the UAE and overseas, where required by law
• Payment processors: Secure, PCI-compliant payment service providers
• Technology partners: Hosting, analytics, customer support, and communications platforms operating under strict confidentiality agreements
• Legal authorities: Where disclosure is required by law, court order, or to protect the rights, safety, or property of Recreative Global, our clients, or others

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyse traffic, and improve the way our site performs.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including the ability to make bookings or access personalised features.

Types of cookies we use

• Essential cookies — required for core website functionality
• Performance cookies — help us understand how visitors interact with our site
• Functional cookies — remember your preferences for a smoother experience
• Marketing cookies — used with your consent to deliver relevant offers

5. How We Protect Your Data

We take the security of your personal information seriously and apply industry-standard measures to protect it from unauthorised access, alteration, disclosure, or destruction. Our safeguards include:

• Encrypted data transmission using SSL/TLS protocols
• Secure payment processing through PCI-DSS compliant gateways
• Restricted internal access on a need-to-know basis
• Regular security reviews and system updates
• Confidentiality obligations for staff and partners

6. How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and the regulatory requirements that apply.

7. Your Rights and Choices

Subject to applicable laws, you have the following rights in relation to your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request the deletion of your information, subject to legal exceptions
• Restriction: Limit how we use your information in certain circumstances
• Objection: Object to processing for direct marketing or other specific purposes
• Portability: Receive your data in a structured, machine-readable format
• Withdraw consent: Withdraw any consent you have previously given at any time

To exercise any of these rights, please contact us using the details at the end of this policy. We will respond within a reasonable timeframe in line with applicable laws.

8. International Data Transfers

As an international travel agency, we may transfer your information to countries outside the UAE to fulfil your bookings or provide our services. Where this happens, we take appropriate steps to ensure your data continues to receive an adequate level of protection, in line with applicable privacy laws.

9. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children without verified parental or guardian consent. If you believe a minor has provided us with personal information without authorisation, please contact us so we can take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party sites, partners, or services. This Privacy Policy applies only to Recreative Global. We encourage you to review the privacy practices of any third-party site you visit, as we are not responsible for their content or data handling practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The latest version will always be available on this page, with the "Last updated" date revised accordingly. Significant changes will be communicated through our website or by direct notification where appropriate.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, our team is here to help.