Booking Policy

This Booking Policy outlines the terms that apply when you make a reservation with Recreative Global FZE LLC ("Recreative Global", "we", "us", or "our"). It covers all bookings made through our website at recreativeglobal.com, our customer service team, or any of our authorised channels.

By confirming a booking with us, you agree to the terms set out below. This policy works alongside our Terms of Service and Privacy Policy.

1. How to Make a Booking

You may secure a reservation with us through any of the following channels:

• Our website at recreativeglobal.com
• Telephone or WhatsApp through our 24/7 reservations team
• Email enquiry at [email protected]
• In-person at our Dubai office, by appointment

To process your booking, we require accurate guest details, travel dates, and any special requirements. Providing complete and correct information helps us deliver a smooth and personalised experience.

2. Booking Confirmation

A booking is considered confirmed only after:

• The required deposit or full payment has been received
• You have received a written confirmation email or voucher from Recreative Global

Until confirmation is issued, prices, availability, and inclusions remain subject to change. We strongly recommend reviewing your confirmation carefully and notifying us immediately of any discrepancies.

3. Pricing and Payments

Currency and pricing

All prices are quoted in UAE Dirhams (AED) unless otherwise stated. Where applicable, equivalent amounts in other currencies are provided for reference only and may vary based on prevailing exchange rates at the time of payment.

Seasonal variations

Rates may differ during peak periods, public holidays, major events, and high-demand seasons. The applicable rate will always be confirmed at the time of booking.

Payment options

We accept the following secure payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express)
• Bank transfers (for advance and corporate bookings)
• Approved digital wallets and online payment gateways
• Cash payments at our Dubai office (subject to limits and prior arrangement)

Deposits and balances

Some bookings may require an advance deposit, with the remaining balance due before the start of the service. Deposit and balance terms will be clearly communicated at the time of reservation.

4. Amendments and Modifications

We understand that travel plans can change. Where possible, we are happy to accommodate amendments to your booking, subject to availability and any applicable supplier terms.

Requesting changes

• Amendment requests must be submitted in writing via email or through our customer service team
• Approved changes will be confirmed in writing once finalised
• Some modifications may incur additional charges or supplier fees
• Amendments made close to the service date may not be possible

5. Cancellations and Refunds

Cancellation terms vary by service type. The following standard cancellation schedule applies unless otherwise stated in your booking confirmation:

Service Type	Notice Given Before Service	Refund Amount
Tours and Excursions	More than 48 hours	Full refund
Tours and Excursions	24–48 hours	50% refund
Tours and Excursions	Less than 24 hours	No refund
Airport Transfers	More than 12 hours	Full refund
Airport Transfers	Less than 12 hours	No refund
Attraction Tickets	Varies by operator	As per supplier terms
Holiday Packages	30+ days	Full refund (less non-refundable fees)
Holiday Packages	15–29 days	50% refund
Holiday Packages	Less than 15 days	No refund

Refund processing

• Approved refunds are processed within 7 to 14 business days
• Refunds are issued to the original payment method used at the time of booking
• Bank or card processing times may vary and are beyond our control
• Administrative or third-party fees may be deducted from the refund amount where applicable

Non-refundable items

• Visa application and processing fees, once submitted to authorities
• Confirmed airline tickets, unless otherwise specified by the carrier
• Customised or bespoke services where suppliers have already incurred costs
• Promotional or discounted bookings marked as non-refundable at the time of purchase

6. No-Show Policy

If you fail to arrive at the scheduled service location at the confirmed time without prior notification, the booking will be considered a no-show. In such cases:

• The full booking amount will be forfeited
• No refund or rescheduling will be offered
• Any associated supplier penalties may also apply

If you encounter unexpected delays — for example a flight diversion or an emergency — please contact our 24/7 support team as early as possible so we can assist where feasible.

7. Tours, Excursions, and Attractions

• Tour timings, durations, and inclusions will be detailed in your confirmation
• Pickup and drop-off points must be confirmed at the time of booking
• Some tours operate on a shared basis; private options may be available at additional cost
• Attraction tickets are subject to the operator's own terms, including age, height, and accessibility requirements
• Operators reserve the right to alter or cancel experiences due to weather, safety concerns, or operational reasons

8. Airport Transfers and Chauffeur Services

• A complimentary waiting period is included for airport pickups, typically 60 minutes after flight arrival
• Additional waiting time may be charged at the standard hourly rate
• Hourly chauffeur services begin at the agreed pickup time, regardless of the actual start of the journey
• Vehicle category and capacity must be selected based on the number of passengers and luggage; supplements may apply for upgrades
• Child seats are available on request and must be confirmed at the time of booking

9. UAE Visa Services

• Visa fees are payable in advance and become non-refundable once an application has been submitted to the authorities
• Approval of any visa lies entirely at the discretion of the relevant immigration authority
• Recreative Global is not liable for visa rejections, delays, or any consequential travel disruption
• You are responsible for providing accurate documentation and ensuring your travel plans align with the validity of your visa

10. International Holiday Packages

• International packages are governed by the terms of the airlines, hotels, and tour operators involved
• Deposits and payment schedules will be confirmed at the time of booking
• Travel insurance is strongly recommended for all international bookings
• Passport validity, visa requirements, and entry restrictions are the traveller's responsibility
• Cancellation and amendment fees may differ from our standard policy and will follow the relevant supplier's terms

11. Group and Corporate Bookings

Group and corporate reservations are subject to bespoke terms based on group size, service type, and duration. Specific deposit, payment, amendment, and cancellation terms will be outlined in a separate written agreement provided at the time of booking. Special rates and tailored arrangements are available for:

• Corporate retreats and incentive trips
• Conferences, seminars, and business events
• Weddings, milestone celebrations, and family gatherings
• School and educational tours

12. Force Majeure and Disruptions

In the event of disruptions caused by circumstances beyond our reasonable control — including but not limited to severe weather, natural disasters, pandemics, government restrictions, civil unrest, or strikes — Recreative Global reserves the right to:

• Reschedule the affected service to a later available date
• Offer a credit voucher equivalent to the booking value
• Issue a refund where required by applicable law or supplier terms

We will always work to minimise inconvenience and offer fair alternatives wherever possible.

13. Client Responsibilities

To ensure a smooth experience, we ask all clients to:

• Provide accurate and complete information at the time of booking
• Carry valid identification, travel documents, and booking confirmations
• Arrive at scheduled pickup points on time
• Inform us in advance of any medical conditions, allergies, or special requirements
• Respect local laws, cultural norms, and the rules set by service providers
• Treat our staff, partners, and other guests with courtesy at all times

14. Contact Us

For booking enquiries, amendments, cancellations, or any clarification on this policy, our team is available around the clock to assist you.